Overview:

Global refurbished smartphone sales have never been higher, but growth is flatlining: Consumers are holding on to their devices for longer than ever, slowing down sales of new smartphones and reducing supply of second-hand devices. Meanwhile, many consumers are still hesitant to buy refurbished devices due to a lack of trust in the process. This report examines how, to ensure profitability and growth in this challenging market, many refurbishers are automating their operations to increase scale, efficiency and consumer confidence.